Academy Reviews

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General rating

1.9/5.0

Of the 45 reviewers, 8 (17.78%) recommend this store.

Customer reviews

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31

What is your rating for Academy?

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i wish i can give a 0 rating

i wish i can give a 0 rating. I ordered a shoe in a size 9m. when my package came, not only was the shoe the wrong shoe, i got a totally different and the shoe was a size 12m. Called customer service and they said that they don't have the shoe i ordered in that size and i can issue you a refund. whatever, what i really wanted was the shoe that i ordered, and they did not go over and above what i think customer service is to make this correct. I total mess up. i can see the same shoe coming in a wrong size but not a totally different one and in 3 sizes bigger than the size you ordered. will not order from them again. no second chances!!!!

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0

Suzanne.Perez

Reviewed on: Jun 26, 2023

Service is very poor.

I got a gift dress size XL, brand Magellan. It is a store's brand. Sure, I do not have any sticker on it. I went to the store in McKinney, TX just for exchange. They told me I can't get credit store or exchange, or return with no receipt. I found the same color, same dress also with no sticker on it, but my size and I asked them if I can buy it, manager told me: "Sure, no problem". I asked again if I could exchange, and he said: "No". It is not understandable. No common sense.

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0

Barrett

Reviewed on: Jun 26, 2023

No Father's day gift

I ordered a bbq pit for my husband for Father's Day. Never left GA. So disappointed. Never again will I on line order from Academy. People were nice but that doesn't make up for the gift that wasn't delivered. Should of gone into store, would of been faster. I finally after 2 weeks I got my money back. So wrong. They passed the blame on Fed Ex, Fed Ex passed the blame on Academy. Smh. Aweful experience.

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0

Terry.Watts

Reviewed on: Jun 26, 2023

What the F***

I went there to get a Airsoft gun which took me 15 minutes to get there and when I chose one I went to the checkout and they said I couldn't buy it because I wasn't old enough and I'm like so I can shoot a rifle shotgun and handgun but not buy a Airsoft gun which is a non lethal gun!?!

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0

Samantha

Reviewed on: Jun 21, 2023

Shipping is horrible on how package was…

Shipping is horrible on how package was packed. Customer service manager (Maria?) was the worst ever. The rep I got before the manager, I hope she finds a better job. I'll never do business with them again

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0

Noelle.Wood

Reviewed on: Jun 20, 2023

Shipping is a joke. Customer service is even worse

After 20 mins of discussions they basically told me I don't need to order from them again because they screwed up 2 out of 2 orders.

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0

Norma

Reviewed on: Jun 19, 2023

Don't buy from online

Ordered a grill on the 28 of May they said I should get it by June 6 it's now the 14th and it's still say waiting for carrier pickup! Unexceptable!

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0

Ellen962

Reviewed on: Jun 14, 2023

Frustrated by Poor Handling of a Return

I had a 10 x 10 canopy that had torn in four places. Purchased on April 23 and used only three times, it was in terrible shape and needed replaced. I tried online to gather information on how to do a replacement and was told only the store could help me. Went to the store was told to get in the checkout line only to find out I was supposed to have picked the replacement before getting in line. Back in line with the replacement they credited the original charge and ran my credit card for the new one. This caused me to be charged an additional $6 had I not mentioned it I would’ve been billed at the new rate. Really disappointed my problem was due to separate and independent systems and poor understanding of store processes. Expect better from this company.

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0

Joe533

Reviewed on: Jun 13, 2023

Incompetence

Bought a gun. Went to pick up after 3 business days. I was told That I had cancelled it. I told them I never cancelled it and waited the 3 days. I told them if I cancelled, I would have wanted a refund. They obviously have someone else cancel and got it mixed up with my name. So now the other person is not getting his wishes taken care of and I was told that I would have to go through all the paperwork and background check again which was over 45 minutes last time. I informed in house at Academy and never heard a response back. They did not care. They did a thorough review of all paperwork and walked me to counter to purchase gun (even though no gun was in my possession at time of purchase) but did not even check to make sure they had the right person that wanted a cancel. Incompetence

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0

Lee V.

Reviewed on: May 27, 2023

Theifs

Order was incomplete. Only resolution offered was 10 percent credit of missing items. Never trust them.

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0

Devon

Reviewed on: May 22, 2023

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FAQs by the Kupn Community

CHATRELL KIRT IS UNETHICAL IN BUSINESS, SHE IS NOT A HONEST OR A TRUSTWORTHY SUPERVISOR AND SHE GOT ME WRONGFULLY TERMINATED FROM ACADE

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How come it takes longer to get a backgroung check here then all other places

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I placed an order 6 days ago and still don't know when the order will be sent. Please advise since it's a birthday present. Order O-49H03031LJ506135W

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